Last Updated: August 10, 2026
Mekong Saga Cruise, operated by Indochina Sails Group ("we," "us," or "our"), is committed to safeguarding the privacy and security of our guests, travel partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website (mekongsaga.com), make a reservation, or embark on our overnight river voyages along the Can Tho – Cai Be route in Vietnam.
By accessing our website or utilizing our cruise services, you acknowledge and agree to the practices described in this policy.
1. DATA CONTROLLER
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Company Name: Mekong Saga Cruise (Indochina Sails Group)
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Official Contact Email: info@mekongsaga.com
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Sales & Operations Email: sales@mekongsaga.com
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Head Office: 1A4 Dam Trau, Bach Dang Ward, Hai Ba Trung District, Hanoi, Vietnam.
2. INFORMATION WE COLLECT
To provide a seamless, luxury river cruise experience and comply with local maritime regulations in Vietnam, we collect personal information across various touchpoints:
A. Personal Identification & Travel Documents
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Contact Details: Full name, nationality, email address, phone number, physical address, and emergency contact details.
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Maritime Registration Data: Passport copy, passport number, date of birth, gender, visa status, and entry/exit stamp details (required by Vietnamese Port Authorities and Inland Waterway Authorities for overnight embarkation in Can Tho and Cai Be).
B. Reservation & Financial Information
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Booking Details: Dates of travel, suite preferences, transfer arrangements (e.g., Ho Chi Minh City pickups), special celebration requests, and travel agent/agency affiliations.
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Payment Data: Credit/debit card numbers, billing addresses, and bank details (processed through secure, PCI-DSS-compliant third-party payment gateways; we do not store full credit card numbers on our servers).
C. Guest Preferences & Onboard Experience
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Dietary & Health Requirements: Food allergies, dietary preferences (for dining at The Chapter Alluvium restaurant), mobility needs, and medical conditions necessary for guest safety on board.
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Personalized Requests: Spa treatment preferences, honeymoon/anniversary arrangements, and custom excursion choices.
D. Technical & Website Usage Data
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Digital Analytics: IP address, browser type, operating system, device information, pages viewed, time spent on mekongsaga.com, referring URLs, and cookie identifiers.
3. HOW WE USE YOUR INFORMATION
We use your personal data strictly for legitimate business and operational purposes, including:
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Fulfilling Cruise Bookings: Processing your reservations, managing itinerary details, arranging land/water transfers, and delivering personalized onboard services.
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Maritime & Legal Compliance: Submitting required passenger manifests to Vietnamese port authorities, inland waterway police, and border control agencies prior to departure from Can Tho or Cai Be piers.
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Guest Safety & Medical Care: Ensuring guest well-being on board, managing dietary restrictions, and coordinating basic travel insurance or emergency assistance if required.
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B2B & Partner Communication: Distributing confidential tariffs, sales kits, and operational updates to travel agents, DMCs, and tour operators who submit contact forms.
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Marketing & Personalization: Sending newsletters, exclusive promotional offers, and launch announcements (only with your explicit opt-in consent; you may opt out at any time).
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Website Improvement: Analyzing web traffic and user behavior to optimize mekongsaga.com and improve user experience.
4. LEGAL BASIS FOR PROCESSING (GDPR & VIETNAMESE PDPD COMPLIANCE)
We process your personal information under the following legal bases:
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Contractual Necessity: To perform our obligations in delivering your booked cruise voyage.
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Legal Obligation: To comply with Vietnamese maritime, immigration, tourism, and financial laws.
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Legitimate Interest: To improve our services, manage corporate operations, and protect our vessel, crew, and guests.
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Consent: When you explicitly subscribe to marketing communications, submit an inquiry form, or provide sensitive health/dietary data for your safety.
5. DATA SHARING & THIRD-PARTY DISCLOSURES
We respect your privacy and do not sell, rent, or trade your personal information. We may share your data with trusted entities under strict confidentiality agreements:
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Indochina Sails Group Entities: Sister companies and internal operations teams managing fleet operations, sales, and customer relations.
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Local Authorities: The Ministry of Public Security, the Vietnam Maritime Administration, and the Vietnam Inland Waterways Administration, together with local police in Can Tho and Vinh Long/Tien Giang provinces, as mandated by law.
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Service Partners: Authorized transportation vendors (for HCMC-to-pier transfers), local sampan excursion operators, local guides, and secure payment processing gateways.
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IT & Cloud Providers: Secure cloud hosting, CRM platforms, and email distribution services that comply with global data security standards.
6. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies, web beacons, and tracking pixels to enhance performance and analyze user traffic.
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Essential Cookies: Necessary for basic website navigation and booking functions.
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Analytical Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
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Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.
You can manage or disable cookie preferences directly through your web browser settings.
7. DATA RETENTION & SECURITY
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Security Measures: We employ administrative, technical, and physical safeguards, including SSL encryption, secure firewalls, and restricted database access - to protect your personal information against unauthorized access, loss, or misuse.
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Retention Period: We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, complete accounting/tax requirements, or comply with Vietnamese statutory retention mandates for passenger manifests.
8. YOUR RIGHTS
Depending on your jurisdiction (including rights under GDPR, CCPA, and Vietnam's PDPD Decree 13/2023/ND-CP), you hold the following rights regarding your personal data:
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Access & Rectification: Request a copy of the personal data we hold about you or request corrections to inaccurate data.
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Erasure ("Right to be Forgotten"): Request the deletion of your personal data, subject to legal or regulatory retention obligations (e.g., port authority logs).
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Withdrawal of Consent: Opt out of receiving marketing emails at any time by clicking the "Unsubscribe" link in our emails or contacting us directly.
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Restriction or Objection: Object to or restrict the processing of your data under specific conditions.
To exercise any of these rights, please contact our Data Protection Coordinator at info@mekongsaga.com.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites (such as social media platforms, partner DMCs, or travel review sites). We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of those third parties independently.
10. CHANGES TO THIS PRIVACY POLICY
Indochina Sails Group reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. CONTACT US
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Mekong Saga Cruise
Managed by Indochina Sails Group
